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At YUVA ANDAAZ, we want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or exchange according to the conditions below.
Please read this policy carefully before placing an order.
Eligible products may be returned or exchanged within 7 days of delivery. The return request must be submitted within the applicable return period.
Products received after the return period may not be accepted unless otherwise approved by YUVA ANDAAZ.
A product may generally be eligible for return if:
products may not be eligible for return or exchange.
These may include:The product page may specify additional return restrictions where applicable.
If you receive a product different from the product ordered, please contact YUVA ANDAAZ customer support within 7 days of delivery.
We may request photographs or other information to verify the issue.
After verification, we may arrange an eligible replacement, exchange, return, or refund.
If your product arrives damaged or has a manufacturing defect, please report the issue within 7 days of delivery.
For faster processing, you may be asked to provide:Our team may review the information before approving the return or replacement.
Where size exchange is available for a particular product, customers may request an exchange within the applicable return period.
If the requested replacement size is unavailable, an alternative resolution may be offered where applicable.
If online return functionality is not available, contact our customer-support team using the details provided below.
YUVA ANDAAZ may inspect returned products before approving a refund or exchange.
A return may be rejected if the product:Is significantly different from the condition in which it was delivered Does not meet the applicable return requirements.
Where return pickup is available, our logistics partner may collect the product from the delivery address.
Pickup availability may depend on your location and the logistics services available in your area.
Customers may be required to securely pack the product before pickup.
For eligible returns caused by a wrong, damaged, defective, or incorrect product, YUVA ANDAAZ may provide return pickup without additional charges where such service is available.
For other eligible returns or exchanges, shipping or return charges may apply depending on the product and applicable policy.
Any applicable charges will be communicated where reasonably possible..
Once an eligible returned product has been received and successfully verified, the refund process will be initiated.
Refunds may be issued through:The actual time required for the refund to appear in your account may depend on the payment provider or banking institution.
For Cash on Delivery (COD) orders, refunds may require additional information such as:
YUVA ANDAAZ will not ask customers to share their UPI PIN, ATM PIN, CVV, OTP, or banking password.
In certain circumstances, YUVA ANDAAZ may issue a partial refund where:
Any applicable deductions will be communicated where required.
Unless otherwise required by applicable law or specifically stated by YUVA ANDAAZ, original shipping charges may not be refundable for customer-initiated returns.
Where the return is due to a wrong, damaged, or defective product, applicable shipping charges may be refunded according to the circumstances of the case.
If you wish to cancel an order, you should submit the cancellation request as soon as possible.
Cancellation may be available only before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
Products purchased using coupons, promotional discounts, special offers, or other promotional schemes may be subject to additional return and refund conditions.
If an order is partially returned, the refund may be adjusted according to the applicable promotional terms.
An exchange is subject to product availability.
If the requested replacement product or size is unavailable, YUVA ANDAAZ may provide another eligible resolution, such as a refund or store credit, depending on the circumstances.
YUVA ANDAAZ reserves the right to restrict or refuse returns where there is reasonable evidence of:
This is intended to protect both customers and the integrity of our services.
After a return is approved and the product has been received and verified, refunds will generally be initiated within a reasonable processing period.
The final credit time may vary depending on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
For return, exchange, or refund assistance, please contact:
YUVA ANDAAZYUVA ANDAAZ may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
The updated version will be published on this page with a revised effective date
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